How an order is formed, priced, and guaranteed — in plain language.
MB "Nazva" (trading as ANELA), Gilužio g. 55-10, Vilnius, Lithuania, registration code 305885615 ("we," "us"), and you, the shopper ("you"). See our Imprint for full trader details.
Browsing the catalog and adding items to your cart is not a binding order. A contract is formed once you complete checkout and receive our order confirmation email — that email is our acceptance of your order, not merely a receipt of it.
All prices displayed on the site — in the catalog, on product pages, in the cart, and at checkout — are shown inclusive of VAT. The price shown at checkout, including any delivery cost, is the final total you pay; no further charges are added afterward.
Payment is processed via Shopify Payments. We do not store your full payment card details ourselves; they are handled directly by Shopify and its payment processor.
See our Shipping & Returns page for delivery areas, timelines, and costs. The arrangements described there form part of these terms.
Separately from the 14-day right of withdrawal described on our Shipping & Returns page, EU law entitles you to a minimum 2-year legal guarantee that goods conform to what was ordered. If an item you receive is faulty or doesn't match its description, you're entitled to a repair, replacement, price reduction, or refund, as appropriate, at no cost to you. This guarantee exists regardless of, and in addition to, any return-by-choice right.
If something isn't right with your order, contact us first at orders@anelastore.eu with your order number — most issues are resolved directly and quickly this way.
These terms are governed by the laws of Lithuania. As a consumer, you retain any mandatory protections available to you under the law of your own country of residence, regardless of this governing-law clause.
If any part of these terms is found unenforceable, the rest remains in effect.